Last updated: May 2026

This Privacy Notice explains how Handyman Middlesbrough ('we', 'us', 'our') collects, stores, uses and protects your personal information when you contact us through this website or by email, email or in person. We are committed to protecting your privacy and to handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

We are Handyman Middlesbrough, a local property maintenance and home-improvement business covering Teesside. The data controller for any personal information you provide is the proprietor of Handyman Middlesbrough. You can contact us at info@handymanmiddlesbrough.co.uk or on info@handymanmiddlesbrough.co.uk for any privacy-related enquiry.

What Information We Collect

When you contact us through this website's contact form or by email, we collect the personal information that you provide to us. This typically includes your name, email address, postcode, the service you are enquiring about, and the description of the work you would like us to carry out. We do not collect bank details, payment card information, or any 'special category' personal data through our contact form.

When you visit this website, our hosting provider may automatically log basic technical information such as your IP address, browser type, the pages you visit and the date and time of your visit. This information is used for website security and basic visitor statistics, not for marketing or profiling.

How We Use Your Information

We use the personal information you provide for one purpose only: to respond to your enquiry, provide you with a quote, arrange a visit, carry out the work you have requested, and where appropriate to provide ongoing customer service after the work has completed. We will not share your information with any third party for marketing purposes, we will not sell your information, and we will not add you to any mailing list without your explicit consent.

The legal basis for processing your information is your consent (when you submit the contact form and tick the consent checkbox), and the legitimate interests of running our business and providing the service you have asked for. Where we have a contract with you to carry out work, the legal basis includes the performance of that contract.

Sharing Your Information

We do not share your information with third parties except where necessary to provide the service you have requested. For example, if your job requires a Gas Safe registered engineer, we may pass your contact details to a trusted local engineer with your permission. We will always tell you when this is happening and ask for your consent first. We may also share information where legally required to do so, for example in response to a court order or a request from a regulatory authority.

How Long We Keep Your Information

We keep your enquiry information for as long as necessary to provide the service you have asked for and to fulfil our legal and accounting obligations. For customers we have carried out work for, we typically retain records for seven years to meet HMRC requirements. For enquiries that do not result in work being carried out, we typically delete the information within twelve months. You can request earlier deletion at any time by contacting us.

Your Rights

Under UK GDPR you have rights to access the personal information we hold about you, to ask for it to be corrected if it is inaccurate, to ask for it to be deleted in certain circumstances, to object to our processing of it, and to ask for it to be transferred to another provider. You also have the right to withdraw consent at any time and to make a complaint to the UK Information Commissioner's Office (the ICO) if you believe we have not handled your information correctly.

To exercise any of these rights, please contact us at info@handymanmiddlesbrough.co.uk. We will respond to all such requests within one calendar month.

Cookies

This website uses only essential cookies necessary for the site to function. We do not use third-party tracking cookies, advertising cookies or social-media cookies. We do not use Google Analytics or similar profiling tools. If this changes in the future, this notice will be updated and a cookie banner will be added to the site.

Security

We take the security of your personal information seriously. The information you submit through our contact form is sent over an encrypted connection (HTTPS) and is stored securely on systems controlled by us. Our website hosting is provided by a UK-based host with appropriate technical and organisational security measures in place. Despite all reasonable precautions, no internet transmission can be 100% secure, and you submit information at your own risk.

Changes to This Notice

We may update this Privacy Notice from time to time. The date at the top of this page indicates when it was last updated. We will not make material changes that affect how we handle your existing personal information without notifying you in advance.

Contact Us

For any privacy-related question or to exercise your rights, please contact us at info@handymanmiddlesbrough.co.uk or on info@handymanmiddlesbrough.co.uk.